Unopened and unused items, purchased directly from ZALO USA via zalousa.com, may be returned within 14 days of receipt for a refund in the form of a Store Credit or to the original form of payment. Please be advised, a refund to the original form of payment will incur a 10% restock fee. If a gift card is used for a purchase, refunds will go back to the customer in the form of a gift card. Credits/Refunds are for the price of the product, and do not include the cost of shipping.
Please note, items which do not have an intact manufacturer seal will be considered as used, even if you have not used the item. These items will be treated as bio-hazard and will be disposed of accordingly. Our return policy is deliberately rigid. We have a strict return policy in place for the safety and peace of mind of all our customers and employees. Please know that every item we sell is brand new.
If you have any unopened, unused items that are eligible for a return, please fill out the Non-Defective Return Form on our website, click here to view the return form.
If upon receipt of your delivery you find that the box has been damaged, opened, or its contents are missing, please ensure that you take a photograph of the damaged packaging which should be emailed to us. If you are at home during the delivery write “Damaged/Opened/Missing content" and refuse the package when delivered by FedEx/UPS/USPS/DHL.
If you are having trouble with your ZALO pleasure object, and need to take advantage of our warranty, please CLICK HERE to see information on warranty service.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
We are dedicated to carrying only highest quality adult products and maintaining attentive customer service. We hope you have been and will be happy with our services.
Please if you have questions, please email: firstname.lastname@example.org