Shipping & Billing
ZALO USA LLC is not responsible for lost or stolen packages. If you do not receive your shipment please contact the shipping company directly to file a claim.
ZALO USA LLC is not responsible for packages delivered to the wrong address, due to misinformation given at the time of purchase. Please double check that all contact information is entered accurately before completing the transaction.
If a package is refused at the time of delivery, the customer will be responsible for the cost of shipping both to and from delivery address and a 10% restocking fee. Please purchase mindfully.
We respect your privacy. You'll receive your products in a completely generic, nondescript mail package. The package contents and our website will not be disclosed on the box for anyone to see.
All of our products are either mailed in plain brown boxes or standard issued packaging from UPS, FedEx, or USPS. Occasionally we use opaque padded envelopes, but never for anything breakable or discernable. Return address is nondescript. Also, we'll never send any no catalogs to your home.
When does my order ship?
98% of the time orders are processed and shipped within 24 hours (in stock items only) during the business week. Your order will be processed and shipped same business day if made before 11:30 am CST. Keep in mind that weekends and holidays are not considered business days by ZALO USA, or our shipping partners.
USPS, FedEx or UPS does not guarantee delivery around holidays, and in the case of bad weather. Please note that the shipping options you choose take effect on the day the item ships, not the day you order. We cannot control delivery errors, especially if your address is incorrect, or not 100% complete.
Available shipping methods and fees.
We generally ship by FedEx, but may use a different carrier at our discretion (UPS, USPS). We do not accept COD (cash on delivery) orders.
Standard Shipping 2-7 Day Delivery: Free!
FedEx 2-day Delivery: $9.99*
*shipping is not available for P.O. Boxes, APO or FPO addresses or international shipments.
Australia, Belgium, Finland, France, Germany, Ireland, Italy, Netherlands, New Zealand, Norway, Sweden, United Kingdom: $29.99
Allow 7-10 business days from date shipped, longer for outlying areas.
We currently offer international shipping to Canada, Australia, Belgium, Finland, France, Germany, Ireland, Italy, Netherlands, New Zealand, Norway, Sweden, and United Kingdom. International shipments require customs paperwork and these shipments will take approximately 1-2 weeks from the shipping date to be delivered depending on customs clearance into your country. You will receive a tracking number once the order is shipped. Customers may want to check with local customs regulations to be aware of the laws within their country. All items that we sell on our site are legal in the USA, however if certain countries restrict these items for use or sale we cannot be held liable if these items are seized or confiscated by customs. We also are not held liable for any tariffs, import duties or international taxes that may be imposed outside the USA. On all international shipments once the shipment arrives into the destination country and customs received the package, the customs agents make all the final delivery arrangements. After tracking the package and it states the package is in customs the customer can contact their local customs agents for final delivery information and arrangements.
Forms of payment accepted.
We accept the following forms of payment:
- American Express
- Apple Pay
We are unable to accept checks, cash or money orders.
Charges appear as ZALO USA, which is our corporate name.