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Help Center

Frequently Asked Questions


How to extend product durability?

How to clean and maintain?


All information is secure.

Why do you need my e-mail and phone number?


Will I automatically start to receive emails if I place an order with ZALO USA?

What kind of emails would I receive if I subscribe to receive promotional emails?

How do I unsubsricbe from the newsletter?

Can I register for an account but not sign up to receive emails?

Can I switch to a different email?

I signed up but haven't received any emails, how can I be sure to get them in my inbox?


What forms of payment do you accept?

Do you ship discreetly? What will appear as the return address?

How will the billing/charge information appear on my bank statement?

Why haven't I received my order confirmation/dispatch e-mails?

Can I make changes to my order?

Can I cancel my order?

I placed an order for an item that looked like it was in stock, why am I now being told that it is out of stock?

If my item is out of stock will it be backordered?


I just placed a new order. When does my order ship?

Available shipping methods and fees.

Do you ship to PO Boxes including APO, FPO?

How do I fill out my address if I am APO/FPO?

How will you ship my APO/FPO order?

What happens if my military order gets returned to you by customs?

Do you ship to other countries?

Information on iternational shipping.

What happens if my international order gets returned to you by customs?

My order shows it was delivered and I did not receive my package. What should I do?


What is your return policy?


I haven't gotten my refund yet, when should it show up on my bill?


What is the quickest way to contact ZALO USA?

What hours is your customer support team open?

Does ZALO USA have a store I can visit?

Can I get a mail catalogue?

Do you sell to individuals under the age of 18?

Manufacturer warranty